Refund Policy

This policy explains how Miru Renderer handles refund requests for paid subscriptions and one-time digital purchases.

Purchases may be processed by Polar Software, Inc. as merchant of record and authorized reseller. Polar handles checkout, receipts, tax calculation, payment processing, some subscription-management tools, transactional support, refunds, disputes and chargeback handling.

This page should be read together with the Terms and Conditions and, where applicable, the Polar Checkout Buyer Terms.

Because Miru Renderer provides digital access and digital benefits that may be delivered immediately, refunds are not automatic once access, a gift or another digital benefit has been provisioned.

Plus HUD editor access, the curated HUD font catalog, saved custom overlay projects, uploaded HUD assets and preview/render capabilities are digital benefits that may be delivered immediately after purchase.

Refund requests are reviewed on a case-by-case basis. We do not promise refunds for change-of-mind requests after a digital benefit has already been delivered or materially used, except where applicable law requires otherwise.

For transactions processed by Polar, Polar may approve or issue refunds in accordance with its buyer terms, card network rules, applicable law and chargeback-prevention requirements. Polar may also request product-usage or support information from Miru Renderer to evaluate a refund or dispute.

Polar may issue refunds at its own discretion to prevent chargebacks, address fraud or comply with legal or payment-network requirements, even where a product policy would otherwise be more restrictive.

Refund requests are more likely to be approved when there is a clear issue such as:

• a duplicate charge for the same purchase;
• a clear billing error;
• an unauthorized purchase after reasonable verification;
• a persistent technical problem that prevents delivery of the paid benefit and cannot be resolved within a reasonable time;
• a refund right required by applicable law.

Refund requests are less likely to be approved when the issue is primarily:

• a change of mind after digital access has been delivered;
• partial or substantial use of the purchased period or feature;
• a gift code or gifted access that has already been created, claimed or applied;
• issues involving materials the user was not authorized to use;
• an issue caused mainly by unsupported files, user configuration or factors outside Miru Renderer;
• fraud, abuse, payment manipulation or a breach of the service terms.

Miru Plus costs $4.99 per month, unless a different price is shown in checkout before purchase. It is a recurring subscription and renews automatically until canceled.

Canceling a subscription stops future renewals. It does not automatically create a refund for the current paid period.

Unless a refund, dispute outcome, fraud review or applicable law requires otherwise, paid access usually remains active until the end of the current billing period.

If a paid subscription benefit becomes unavailable for reasons primarily within Miru Renderer's control and cannot be restored within a reasonable time, Miru Renderer may extend access, restore the benefit, or coordinate a prorated refund through Polar where appropriate.

Gift codes, gift links, pending gift entitlements and related digital benefits are intended as product-access purchases only. They are not cash balances and cannot be exchanged for money.

If a gift has already been created, claimed, queued as an entitlement or applied to an account, the purchase may be treated as delivered.

If a refund, dispute or chargeback is later approved, Miru Renderer may revoke the associated gift or the paid access created from that purchase.

For product-side issues, email eie@miru.uno with the purchase email, approximate purchase date and a short explanation of the problem.

For billing-side actions, you should also use the receipt, order or subscription-management links provided with your Polar purchase when available.

Submitting a request does not guarantee approval. We may ask for additional information to verify the purchase or diagnose the issue.

Miru Renderer will make commercially reasonable efforts to respond to Polar-related refund, dispute and product-support requests within 48 hours.

If a refund or chargeback is approved, the related paid access may end immediately and any associated gift, entitlement or upgrade may be revoked.

Refund timing depends on the payment method and payment provider. In many cases, the refunded amount is returned to the original payment method, but processing time can vary.

Refund and billing questions related to Miru Renderer can be sent to eie@miru.uno.